postage | returns | gift wrapping

nz orders

POSTAGE: 1- 2 items NZ$6, 3 - 4 items NZ$10, 5-10 items NZ$14
Parcels sent by NZ Post and are tracked
I aim to send all orders with 3 days with an overnight delivery to North Island, and two days delivery to the South Island.
All items are shipped from New Zealand.
You will receive an email once your package has been shipped with a tracking number.
We use compostable courier bags.

international orders

All items in our store are sent from New Zealand.
If you are outside of NZ no problem, please email me with what you wish to purchase and your address, I will get back to you with a postal cost.
You will be responsible for any customs and import taxes on arrival in your country.

gift wrapping

If you would like a gift wrapped item sent directly to another person as a gift, choose the gift wrap option and let me know in the gift message (at checkout), the handwritten message you would like in the card. Your gift will be wrapped in a lightweight gold recycled paper with a natural raffia ribbon and handmade small card attached.

returns

Each piece is unique.
As all items are hand made there are no two pieces the same.
Variations in weave, colour and print are characteristic of the hand made process.
It is however important to me that you are happy with your purchase
If for any reason you wish to return your purchase I am happy to refund you on full priced items.
Refunds cover the cost of the item and do not include courier costs either way unless the item is faulty, then I will cover the return and resend courier costs.
I suggest you track your return parcel as I cannot process refund until I receive your parcel.
The item must be in original condition and returned within 14 days of delivery.
Refunds are not available on sale goods or market & pop-up purchases.
Firstly send me an email with your name, invoice number and what you will be returning I will reply with an address for you to send the item to. I suggest tracking the parcel. When I receive the item you will be refunded to the account you paid from.